Several MLGW customers in Memphis were surprised by unusually high bills this month, with some facing charges of hundreds of dollars more than usual. Dwier Jeffers, a senior citizen who has lived in his home for over 20 years, received an $800 bill with over $500 of it attributed to water usage. Jeffers, who is retired, expressed frustration at the unexpected financial burden.
Upon inspection, Jeffers noticed that the reader on his meter did not display any numbers, indicating that MLGW had estimated his bill for the past few months. The utility company is now charging him based on their estimation, leading to further discontent on Jeffers’ part.
Another customer, Sarah Moore, also received a bill close to $1,000 and encountered difficulties when seeking clarification from the company. Despite her efforts to address the issue, Moore was told that a payment plan could only be set up once her bill became delinquent.
In response to the situation, a representative from MLGW acknowledged ongoing issues with their meters and encouraged customers facing high bills to reach out for assistance. The company is working to correct these problems and aims to help customers with questions or payment arrangements.
These unexpected bills have caused financial strain for customers like Jeffers and Moore, who are left grappling with the impact on their budgets and daily lives. The utility company’s assurances of assistance and ongoing efforts to rectify the situation offer some hope for resolution for affected individuals in the community.
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