Customers at Indonesia’s largest bank lose their life savings in an instant | Business and Economy

Bali and Jakarta, Indonesia – Last year, Balinese woman Nih Lu Putu Rustini and leather goods manufacturer I Made Rai Dwi Ada Diatmika had their savings stolen by hackers through Bank Rakyat Indonesia’s mobile app. Both victims expressed shock and frustration at the bank’s refusal to take responsibility for the losses. Indonesia, with a large number of internet users and a growing e-commerce sector, has become a target for cybercriminals. The country ranks poorly in cyber threat prevention among G20 nations. Attacks on email accounts in Indonesia have risen, indicating vulnerability due to poor digital hygiene. Cybersecurity experts highlight the need to educate the public on online safety measures. Various sectors, including government websites, energy, and finance, are targeted by hackers in Indonesia. Bank Rakyat Indonesia claims to have taken steps to combat cybercrime and improve cybersecurity. However, victims like Rustini and Diatmika have faced challenges seeking compensation after falling prey to cyber scams. Experts stress the importance of proper investigation and digital forensic skills to address cybercrimes effectively. Balinese law firm Malekat Hukum is representing Rustini in her case against BRI, highlighting the need for banks to prioritize customer security. The incidents reported by Rustini and Diatmika are believed to be just the tip of the iceberg, with more cases likely going unreported. The issue raises concerns about the safety of online banking in Indonesia and the urgent need for better security measures to protect customers’ funds.

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